Custody & Justice

Kittle Group is the leading bidding consultancy in the justice and custody sector. In the last five years we have supported clients win over £5 billion in this space. If your organisation has a must-win bid upcoming in this space, contact us.

Our Custody & Justice Bidding Experience

We have significant experience working in the custody and justice sector, having helped clients to win over 10 different contracts in the last 3 years, valued at over £2.5 billion. We continue to see this as a growing sector and the value of our knowledge and insight brings real value to the projects we support. 

Our support includes both bids for contracts with public sector bodies and for funding.

Examples include:

  • Operation and maintenance of prisons and detention centres
  • Transport for prisoners and detainees
  • Court escorting
  • Electronic monitoring
  • Repatriation and extradition
  • Supervision of offenders in the community
  • Alternative justice programmes to prison, such as community sentences.

Many of these bids also cut across other sectors too, such as facilities management (maintenance of prisons), logistics (deployment of fleet and staff), and IT infrastructure (development, implementation, and integration of case management systems).

UK court room

Organisations we have bid into with clients include:

  • Home Office
  • Ministry of Justice
  • Foreign, Commonwealth and Development Office
  • Police and Crime Commissioners
  • Community Rehabilitation Companies
  • National Probation Service
  • National Health Service
  • New Zealand Department of Corrections
  • Government of Western Australia
  • Northern Territory Government (Australia)
  • Victoria State Government (Australia)
  • US Department of Justice.

Common bid questions we, therefore, answer for clients include:

  • Compliance with legislation and regulation
  • Security – physical, procedural, and dynamic
  • Project and programme management
  • Health, safety, and welfare
  • Procurement (e.g. of vehicles)
  • Supply chain management
  • Facilities management
  • IT systems (design, build, and integration)
  • Staff training and management
  • TUPE transfer
  • Logistics planning
  • Catering
  • Education and training
  • Health and wellbeing
  • Access to legal advice
  • Management of risks and issues
  • Contingency planning
  • Stakeholder management 
  • Management of systems
  • Sustainability
  • Social Value.

Our Experience in Writing Custody & Justice Bids

Case study 1 - Gatwick Immigration Removal Centre

Kittle Group assisted a client with preparation of a successful tender to the Home Office for the management, operation, and maintenance of the Gatwick Immigration Removal Centre, providing secure accommodation for high and low risk detainees across two sites, Brook House and Tinsley House. Tinsley House also had accommodation for families with children pending their departure from the UK.

Our support extended across both the Invitation to Tender, Negotiation, and Best and Final Offer (BAFO) stages and lasted some 6 months. For this tender, we supplied a team of four writers, working closely with the client’s bid team of subject matter experts to storyboard each of the Home Office’s questions to ensure the responses reflected their proposal solution for the operation of the centres.

Throughout the negotiation and BAFO phases, when the client was in dialogue with the Home Office, our team updated the responses looking for final opportunities to highlight the added value our client was bringing to the contract and to ensure their win themes were consistently reflected. The outcome was a successful bid for the client and a contract win.

video monitoring surveillance security system

Immigration Removal Centres are complex facilities with a particular focus on detainee welfare and preparation for departure from the UK.

The client bid team was delighted with this £800 million contract win.

Case Study 2 - Prisoner Escorting and Court Custody Service (PECS)

Kittle Group was commissioned by a FTSE top 100 client to support this strategically important bid for a contract with the Ministry of Justice. The service, valued at £800m, involved escorting adult prisoners and young offenders between police stations, prisons, and courts, and to hold them securely in custody suites in court houses and to then escort them into court.

For the project, we provided a full-time writing team for the Selection Questionnaire (SQ), Invitation to Negotiation (ITN), and Best and Final Offer (BAFO) stages. Questions included: the client’s methodology; how they would manage safety, security, and welfare; staff resources, recruitment, and training; developing and implementing a new IT system; mobilisation; and working with stakeholders.

This project lasted over 18 months, and we were able to flex the size of our team up and down to meet the client’s needs throughout the project cycle.

This was a successful project for the client, winning the contract, its largest international contract to date.

Case Study 3 - Electronic monitoring for the New Zealand Department of Corrections

Kittle Group was commissioned to support preparation of a tender to the New Zealand Department of Corrections for the provision of electronic monitoring equipment and software for its programme of community offender management. For us, this project had the added dimension of working across a consortium of three organisations in the United States, UK, and New Zealand. Our team worked collaboratively with the clients, including across the different time zones, understanding their solution for the service to create a coherent account for the bid responses.

Our approach included establishing client subject matter experts for each question, collating information through research and interview, and producing draft responses for their review. We took feedback from this review process and refined the responses, cross-checking between them for consistency and compliance with the Department of Corrections’ requirements.

This was a successful project for the clients, submitting a tender that they recognised was the highest quality ever prepared.

We work with clients from all over the world, offering a flexible service that works around our clients' schedules.

Ministry of Justice

This was the first call-off of the new-for-old Prison Operations Framework.

Case Study 4 - HMP Five Wells (Wellingborough)

A FTSE top 100 client commissioned Kittle Group to support its tender for the operation and maintenance of the UK’s first resettlement prison in Northamptonshire. Our support extended to helping the client to successfully join the Ministry of Justice’s Prisons Framework, and then through the Selection Questionnaire (SQ), Invitation to Negotiate (ITN), and Best and Final Offer (BAFO) stages.

Questions included: mobilisation; resettlement activities; developing health and social care with the NHS and Local Authorities; working with stakeholders; development of a new integrated IT system; facilities management; and recruitment, retention, and training.

This project lasted over 9 months, and we were able to flex the size of our team up and down to meet the client’s needs throughout the project cycle.

This was a successful project for the client with a high-quality bid that met the Ministry of Justice’s requirements.

Case Study 5 - Derwentside Immigration Removal Centre

A FTSE 250 commissioned Kittle Group to support preparation of a bid for a highly-contested contract to operate a new immigration removal centre designed for women.

We used our extensive experience supporting custody contracts in the immigration sector to understand the Home Office’s requirements and then to work through them with the client to develop their narrative and responses to each bid question. We additionally ensured each response was evidence-based with the client’s capabilities and significant experience, and the value their service could bring to both detainees and the Home Office. Questions included: safety and security; women-centric services; providing meaningful activities; support access to legal and social visits; and escorting on medical appointments.

As we prepared the responses, our writers took the client’s win themes – those elements of their solution that made them stand out from other competitors – and weaved them throughout the narrative to tell a coherent story for the evaluator.

This was a successful project for the client, resulting in a contract win.

Dover harbour with lighthouse

Driven by urgent Government policy, this bid had a lightening quick turnaround.

Community support rehabilitation

We have supported a number of bids which focused on providing services to women at risk of abuse or re-offending.

Case Study 6 - Offender Management Services

A social enterprise commission Kittle Group to support nine tenders to the Ministry of Justice for the provision of a range of services in the West Mercia region providing practical and emotional support to those convicted of crime or at risk of offending. These nine selection questionnaires involved evidencing the client’s experience and successes in turning around people’s lives and reducing recidivism. All nine were successful.

The client subsequently asked for our assistance to prepare another tender to the Ministry of Justice to provide residential accommodation and support for vulnerable women, have significant addiction issues or other social issues that put them at risk of re-offending.

Our support involved working with client’s subject matter experts to understand their services and solution to the Ministry of Justice’s requirements, and then gathering the right level of evidence to demonstrate how their approach and experience would make a real difference in the women’s lives. This was a successful project for the client, winning the contract.

Why choose Kittle Group

Why clients use us time and time again to prepare bids and proposals


Read about our experience supporting clients' defence bids

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