Custody & Justice

We assisted a client with preparation of a successful tender to the Home Office. The bid was for the management, operation, and maintenance of the Gatwick Immigration Removal Centre, providing secure accommodation for high and low risk detainees across two sites, Brook House and Tinsley House.

Our support extended across both the ITT, Negotiation, and Best and Final Offer (BAFO) stages and lasted 6 months. For this tender, we supplied a team of four writers, working closely with the client’s bid team of subject matter experts to storyboard each of the Home Office’s questions to ensure the responses reflected their proposed solution for the operation of the centres.

Our client’s dialogue with the Home Office during the Negotiation and BAFO phases, enabled our writers to highlight the added value our client was bringing to the contract in the responses and ensure that their win themes were consistently reflected.

The outcome was a successful bid for the client and a contract win.

We were commissioned by a FTSE top 100 client to support this strategically important bid for a contract with the Ministry of Justice. The service, valued at £800m, involved escorting adult prisoners and young offenders between police stations, prisons, and courts, and to hold them securely in custody suites.

This project lasted over 18 months, and we were able to flex the size of our team up and down to meet the client’s needs.

This was a successful project for the client; its largest international contract to date.

We supported the preparation of a tender to the New Zealand Department of Corrections for the provision of electronic monitoring equipment and software for its programme of community offender management.

For us, this project had the added dimension of working across a consortium of three organisations in the USA, UK, and New Zealand. Our team worked collaboratively with the clients, across the different time zones, understanding their solution for the service.

We took feedback from the review process and refined the responses, cross-checking between them for consistency and compliance with the Department of Corrections’ requirements.

This was a successful project for the clients, submitting a tender that the New Zealand Department of Corrections called ‘outstanding’.

A FTSE top 100 client commissioned us to support its tender for the operation and maintenance of the UK’s first resettlement prison in Northamptonshire. We supported our client in joining the Ministry of Justice’s Prisons Framework; through the Selection Questionnaire, Invitation to Negotiate (ITN), and Best and Final Offer (BAFO) stages.

Questions included: mobilisation; resettlement activities; developing health and social care with the NHS and Local Authorities; working with stakeholders; developing a new integrated IT system; facilities management; and recruitment, retention, and training.

This project lasted over 9 months, and we flexed the size of our team to meet the client’s needs throughout the project cycle.

This was a successful project for the client with a high-quality bid that met the Ministry of Justice’s requirements.

A FTSE 250 company commissioned us to support the preparation of a bid for a highly-contested contract to operate a new immigration centre designed for women.

We used our extensive experience supporting custody contracts in the immigration sector to understand the Home Office’s requirements and work through them with the client to develop compelling narrative and responses to each bid question. We additionally ensured each response was evidence-based with the client’s capabilities and significant experience, and the value their service could bring to both detainees and the Home Office.

This was a successful project for the client, resulting in a contract win.

A social enterprise commissioned us to support nine tenders to the Ministry of Justice for the provision of a range of services in the West Mercia region providing practical and emotional support to those convicted of crime or at risk of offending. These nine selection questionnaires involved evidencing the client’s experience and successes in turning people’s lives around and reducing recidivism.

All nine were successful.

The client subsequently asked for our assistance to prepare another tender to the Ministry of Justice to provide residential accommodation and support for vulnerable women with significant addiction issues or other social issues that put them at risk of re-offending.

We worked with the client’s subject matter experts to gather the right level of evidence to demonstrate how their approach and experience would make a real difference in the women’s lives.

This was a successful project for the client, winning the contract.