Electrician engineer

Hard FM

Kittle Group has supported some of the largest contract wins in the UK FM market over the last few years. Our hard FM ranges from FTSE top 100 companies to small family-run businesses. Buyers can vary from major Government departments to Local Councils and housing associations.

Our Hard FM Bidding Experience

Examples of such bids include: project works, refurbishments and maintenance of residential and corporate properties, including offices, hospitals, defence accommodation, rail stations, prisons, fire, and police stations.

Many of these bids are naturally large and complex and require understanding of primary and secondary regulation, core processes, and use of CAFM systems. Hard FM bids also often cover both planned and reactive maintenance, and we, therefore, have a wide appreciation of related disciplines such as planning, project management, and logistics.

Common works include:

  • Project and programme management
  • Mechanical and electrical
  • Heating, ventilation, and air conditioning
  • Fire detection and firefighting systems, including sprinklers
  • Gas, water, and electrical works
  • Drainage works, from rail tracks to public sewers and flood defences
  • Security systems, including both access control and intruder detection
  • Pest control.

Organisations we have bid into with clients include:

  • Major Government departments, including the Ministry of Justice, Ministry of Defence, and Home Office
  • Airports
  • Local Authorities
  • Housing Associations
  • Transport for London and London Underground
  • Emergency services – police stations, fire stations, and ambulance depots
  • NHS trusts
  • Highways England
  • Environment Agency.
We have bid into the home office on many occasions and have been very successful

Common bid questions we, therefore, answer for clients include:

  • Health and safety, for example, compliance with the CDM Regulations or HSE Approved Codes of Practice
  • Staff qualifications, training and development
  • Creating risk assessments and method statements
  • Deployment of plant and equipment
  • Developing and delivering a planned maintenance programme
  • Deployment of resources for reactive maintenance
  • Provision of a help desk
  • Use of CAFM systems
  • Giving the client access to performance reporting data
  • Management systems for quality and the environment
  • Appointment and management of sub-contractors
  • Safeguarding
  • Social value.

Our Experience in Writing Hard FM Bids

Case study 1 - Dungavel Immigration Removal Centre

Kittle Group assisted a FTSE top 250 client with the preparation of a successful tender to the Home Office for the management, operation, and maintenance of Dungavel Immigration Removal Centre, providing secure accommodation for male and female detainees. Our support extended across both the Invitation to Tender, Negotiation, and Best and Final Offer (BAFO) stages and lasted some 6 months.

For this tender, we supplied a small team of four writers, working closely with the client’s FM subject matter experts to storyboard each of the Home Office’s questions to ensure the responses reflected their proposed solution for the maintenance of the centre. At the same time, we cross-referenced the client’s solution with the Home Office’s specification to ensure our draft responses were both aligned and consistent. Questions included: delivering a planned preventative maintenance programme, proving a responsive service based on priorities, safety and security, health and safety, project planning, and use of a CAFM system.

video monitoring surveillance security system

Our client was delighted to win back-to-back tenders with our support. Dungavel represents a strategic part of their contract portfolio.

Kittle Group provided a team of four writers for over three months to tackle this multi-hundred-page submission.

Case study 2 - Defence Infrastructure Maintenance

Two multi-national clients commissioned Kittle Group to support their joint venture with the preparation of their bid for a strategically important contract for the maintenance of defence infrastructure on behalf of the Ministry of Defence.

For the project, our team of four writers co-located with the clients’ bid team for over 5 months, working alongside their subject matter experts as they developed their solution, checking it against the Buyer’s specification. We then drew on our significant experience of hard FM to demonstrate the client’s expertise and value as we drafted the bid responses. Topics included mobilising the service, recruitment of resources, managing a supply chain, managing assets, delivering works projects, and meeting a planned preventative maintenance programme.

This narrative then went through an iterative process of review and challenge over a number of weeks, ensuring it continued to reflect the solution as it morphed, and scored as high as possible against the Buyer’s evaluation criteria. Our team then updated the narrative accordingly.

This was a highly successful project win for the clients, winning 2 out of 3 Lots. The clients subsequently invited our team back to support a further bid to the Ministry of Defence.

Why choose Kittle

Why clients use us time and time again to prepare bids and proposals.


Read about our experience in supporting immigration bids

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