Kittle Group has supported some of the largest contract wins in the UK FM market over the last few years. Our hard FM ranges from FTSE top 100 companies to small family-run businesses. Buyers can vary from major Government departments to Local Councils and housing associations.
Examples of such bids include: project works, refurbishments and maintenance of residential and corporate properties, including offices, hospitals, defence accommodation, rail stations, prisons, fire, and police stations.
Many of these bids are naturally large and complex and require understanding of primary and secondary regulation, core processes, and use of CAFM systems. Hard FM bids also often cover both planned and reactive maintenance, and we, therefore, have a wide appreciation of related disciplines such as planning, project management, and logistics.
Kittle Group assisted a FTSE top 250 client with the preparation of a successful tender to the Home Office for the management, operation, and maintenance of Dungavel Immigration Removal Centre, providing secure accommodation for male and female detainees. Our support extended across both the Invitation to Tender, Negotiation, and Best and Final Offer (BAFO) stages and lasted some 6 months.
For this tender, we supplied a small team of four writers, working closely with the client’s FM subject matter experts to storyboard each of the Home Office’s questions to ensure the responses reflected their proposed solution for the maintenance of the centre. At the same time, we cross-referenced the client’s solution with the Home Office’s specification to ensure our draft responses were both aligned and consistent. Questions included: delivering a planned preventative maintenance programme, proving a responsive service based on priorities, safety and security, health and safety, project planning, and use of a CAFM system.
Two multi-national clients commissioned Kittle Group to support their joint venture with the preparation of their bid for a strategically important contract for the maintenance of defence infrastructure on behalf of the Ministry of Defence.
For the project, our team of four writers co-located with the clients’ bid team for over 5 months, working alongside their subject matter experts as they developed their solution, checking it against the Buyer’s specification. We then drew on our significant experience of hard FM to demonstrate the client’s expertise and value as we drafted the bid responses. Topics included mobilising the service, recruitment of resources, managing a supply chain, managing assets, delivering works projects, and meeting a planned preventative maintenance programme.
This narrative then went through an iterative process of review and challenge over a number of weeks, ensuring it continued to reflect the solution as it morphed, and scored as high as possible against the Buyer’s evaluation criteria. Our team then updated the narrative accordingly.
This was a highly successful project win for the clients, winning 2 out of 3 Lots. The clients subsequently invited our team back to support a further bid to the Ministry of Defence.