Immigration

Our client, a large FTSE 250 outsourcing provider, was bidding to take over a high-priority contract from a competitor. The bid was for the management, operation, and maintenance of the Gatwick Immigration Removal Centre, providing secure accommodation for high and low-risk detainees across two sites, Brook House and Tinsley House.

Our support extended across both the ITT, Negotiation, and Best and Final Offer (BAFO) stages and lasted 6 months. For this tender, we supplied a team of five writers, working closely with the client’s bid team of subject matter experts to storyboard each of the Home Office’s questions to ensure the responses reflected their proposed solution for the operation of the centres.

Our client’s dialogue with the Home Office during the Negotiation and BAFO phases, enabled our writers to highlight the added value our client was bringing to the contract in the responses and ensure that their win themes were consistently reflected.

The outcome was a successful bid for the client, winning a £200m contract with the Home Office.

We supported a long-term FTSE 250 outsourcing client with three tenders to the Home Office for the provision of accommodation for asylum seekers across the Midlands, North East, and North West. It also included transport, welfare checks, and property maintenance. This was a strategically critical bid for the client as it was the incumbent supplier in one region, and it afforded significant opportunity to grow the business.

We joined this bid while it was in distress, with the client struggling to articulate the solution in a way that would resonate with the Home Office. Our team reworked the existing responses to identify information gaps, in particular, the added value and benefits they would bring. This was a significant project for us, requiring us to draft around 1 million words in just over 3 weeks.

The client was successful across all 3 regions for which they bid; this eight-year contract was valued at £2.9bn of new business.

“This was a highly complex and large submission for a strategically important opportunity, and our success in winning two AASC Regions represents the largest contracts that we have ever been awarded. Alan and his team were central to this effort; supporting the Bid Team to refine and hone the word-limited answers to ensure that we achieved strong quality scores. Alan’s knowledge of Government bid processes was essential to our ability to focus answers and maximise awarded points, and his team worked seamlessly with us to deliver a very strong proposal. Alan and his team’s professionalism made a major positive impact on our bid, and helped us to win this great opportunity.”

-Bid Director

We prepared a tender to the Home Office for a United Nations’ refugee programme on behalf of a charity which provides support to migrants. We helped the client to articulate their solution for reception arrangements, transport, and practical support to migrants over 12 months to adjust to life in the UK and integrate into local communities.

Our Senior Writer worked with the client’s team, running workshops, including project planning; welfare support; IT systems; and recruitment, training, and management of staff and volunteers.

We took this information to map the refugee’s journey throughout their initial 12 months in the UK and how the client’s support facilitates successful resettlement and integration. We then drafted the proposal for the Home Office.

The outcome was a successful bid for the client and a contract win.

Our client, a leading facilities management and services company, approached Kittle for support as they wanted to bid to operate and manage Hassockfield Immigration Removal Centre on behalf of the Home Office.

We provided a team of expert writers who developed bid responses for the client with a very short turnaround time on the submission. Combining Kittle’s vast experience with other immigration detention bids, with subject matter expertise from our client, we created first drafts for the client’s team to pass through their internal review stages.

The Bid Manager praised our writers’ involvement, appreciating that they could work under their own initiative to gather the required information, freeing up his time to work on other areas of the submission.

The client was successful in their bid into the Home Office, winning the £40m contract.

One of our regular clients, a FTSE-250 outsourcing provider, reached out for our support with a bid into the Home Office. The contract they wanted to deliver involved the management, operation, and maintenance of two detention centres for 1,000 detainees across two large sites. This included the safety, security, and wellbeing of detainees, employment of 800+ staff, and maintenance of 10k+ assets.

Kittle provided a team of writers as well as our founder, Alan Kittle, to be a Bid director for this ‘must win’ project for the client. As Bid Director, Alan led the client’s in-house team, with support from a small team of consultants, through solution and pricing development and governance.

His role also included advising the client on developing a new social value strategy for the contract, a highly weighted section by the Buyer and likely to be a key differentiator.  Alan also oversaw the Kittle team writing the narrative, giving advice, and assuring the quality of output at multiple stages of review.

The procurement process was unfortunately pulled by the Home Office after we submitted the bid. However, the client was extremely pleased with their submission and our input, and has since worked with us again on successful Immigration Removal Centre bids.

Our client, the incumbent provider, was seeking to renew their contract to provide facilities management and care and custody services for two immigration removal centres. This bid contained complex and sensitive subject matter, and therefore our team of two writers built up a detailed understanding of the stringent Home Office requirements and worked closely with a wide range of SMEs.

The large and varied team working on this from our client necessitated a bid plan and writing team that had to be flexible, organised, and able to adapt to changing timelines. Through an interview process, our writers gathered the technical information and unique solutions our client was offering the buyer. Our writers then translated this into a set of strong responses that conveyed how the client’s solution would add value to the contract and organised time with SMEs to close out any gaps at the end.

We received positive feedback upon submission of this bid that highlighted our ownership of the responses and the ability to adapt to changes during the bid process. This bid is currently under evaluation.