NHS & Social Care

We have supported several bids for the management and operation of prisons and immigration removal centres, of which healthcare is an important element. This covers a wide range of subjects, from the provision of primary healthcare (e.g. GP, nurses, optometry, and dentistry), through to clinical governance, the administration of medication, dealing with addiction, supporting those with acute mental illness, and escorting prisoners and detainees to hospital for secondary treatment and follow-up appointments. Across all the bids, our team of writers worked with the client’s subject matter experts to understand their solution for meeting the Home Office and Department of Health and Social Care’s stringent requirements. The writers then drafted responses that demonstrated the client’s competence to deliver clinical services safely and effectively, and their ability to meet national and contract-specific clinical standards, including dispensing controlled drugs within the context of a secure location.

Most of these tenders have been successful for the client, who were awarded multi-million pound contracts with the Ministry of Justice and the Home Office.

We were approached by a Chelmsford-based care centre delivering Primary Medical Services who wanted to bid to operate another centre for NHS Mid and South Essex Integrated Care Board. The Integrated Care Board required a provider to deliver Primary Medical Services under a standard GMS contract out of a new purpose-built GP clinic also in Chelmsford.

We provided a team of two Bid Writers who worked closely with the client’s Practice Manager, Office Manager, and Senior Doctor. This was their first time using external bid writers, so our team made sure to explain which information and documents they needed for submission. Our writers wrote all the bid responses and case studies, covering topics such as service mobilisation, quality improvement culture, business continuity, and creating local benefits.

The client was extremely pleased with the content our writers produced and was impressed by how effective the interview process was for sharing knowledge.

This project was for a small family-run business that offered qualified neurosurgeons to examine scans taken by the NHS to provide hospitals with an expert diagnosis of a patient’s condition. It involved demonstrating our client’s professional competence and qualifications to undertake the work to a high degree of accuracy, information security, and assurance given the highly sensitive nature of the medical data being processed, and their capacity to complete the work quickly, often within 2 hours of the scan being taken.

Given the geographical location of our client, we undertook all interviews over the telephone, establishing evidence to substantiate the client’s credentials and experience.

This was a successful project with the client submitting a high-quality tender to the NHS that met their requirements and demonstrated the value our client could bring to the service.

Our team worked with this small community interest company to prepare a tender to the London Borough of Bromley for the provision of domiciliary care across different cohorts, from young people to the elderly.

This was the first time we had worked with the client, who was also new to bidding, and so our writers took their staff through the writing process, explaining what we were doing at each stage. This was a particularly rewarding project for our team as the client’s bid was successful and they were awarded the contract by the Council. The client was also so delighted by our service that they asked us to prepare a second bid a few months later that was also successful, allowing them to grow their business.

We have supported a number of successful bids for the provision of equipment and PPE. These have included: logistical support to the Australian Defence Force to ensure over 600 bases across the country have the necessary medical and dental supplies for the troops, including field hospitals.

We also supported another client with the provision of PPE to the NHS during the pandemic. This included describing the logistics the client could offer to secure orders rapidly from overseas that met stringent British Standard Institution tests.

Both these bids were successful for the clients, leading to new contracts for them both.

Our client is an organisation dedicated to improving the health outcomes of local communities in the UK. They work with local authorities, Clinical Commissioning Groups, NHS England, and employers to design, implement, and evaluate innovative healthcare services that create long-term health benefits through sustained behavioural change.

The client contracted Kittle Group to support them across two separate bids for the design and delivery of Integrated Lifestyle Services. These two bids – the first with East Riding of Yorkshire Council and the second with Buckinghamshire Council – were high priority for our client and crucial for expanding their regional presence and demonstrating the benefit their innovative solution has on the health and wellbeing of communities.

To help the client communicate their aims strongly and consistently throughout both bids, Kittle Group integrated with the client’s internal business development team from the early planning stages, using a team of two writers and one bid manager. Questions across both bids ranged from standard requests of service model descriptions and resource planning, to more context specific questions about how the services could be best designed to prevent the exclusion of those most vulnerable to poor healthcare outcomes. Our writers conducted extensive interviews with the client’s subject matter experts to ensure a deep understanding of these issues and the other nuanced benefits of our client’s service model and solution.

From bid outset to submission, our team regularly communicated with the client, through daily updates and bi-weekly team meetings, to ensure the whole bid team was aligned and up-to-date, and to ensure adjustments to initial plans could be made promptly when needed. Both submissions were delivered on time with positive feedback from the client.

These bids are under evaluation.

We supported two GP practices bidding for separate lots to operate primary care medical centres on behalf of the NHS Greater Manchester Integrated Care Board (ICB).

Four writers (two for each bid) worked together to create strong first drafts based on storyboarding interviews conducted with subject matter experts at the client organisations. The respective teams then downscaled to one writer each for the review stage, giving the clients sufficient time to review each draft. Given both clients were busy healthcare professionals, we needed to work around their timetables, arranging calls at times convenient for them and providing them with a clear timeline for key stages of the bid. One client was also a first-time bidder, and we offered detailed guidance to support them and were on hand to answer any questions throughout the process.

Kittle writers drafted responses on topics including clinical governance, social value, equality of service, and patient engagement. To produce tailored drafts showing a detailed understanding of primary care, our team familiarised themselves with relevant regulations, such as Care Quality Commission guidelines.

Both clients praised Kittle’s support and said they would take onboard our best practices in their future bids.