Soft FM

Our client, a family-run contract cleaning company, commissioned Kittle Group to support its tender to Apple Inc. for soft FM services at its flagship London stores and research and development centre.

As a B2B tender, Apple Inc.’s requirements for the tender provided flexibility in how we designed the client’s proposal. We, therefore, invested significant time in developing different layouts and brands with the client to create a template that was innovative, fresh, and eye-catching.

For the content, we worked with the client’s management team, working through their solution to provide cleaning and mailroom services, and helping them to think creatively within their price envelope to identify value-added services that would excite Apply Inc.

A leading facilities management and professional services company approached Kittle to support a bid to provide Integrated Facilities Management (IFM) for LSBU and South Bank College, including cleaning, security, and grounds maintenance.

As a repeat client, they knew the quality we bring and so were happy to be assigned a team of three Bid Writers for the project. Our writers collaborated with the client’s subject matter experts and graphic designers to create compelling bid responses covering a variety of topics, including service delivery approach, service transformation, H&S management, and contract management.

Our client was struggling to know where to go above and beyond the requirements and add value, which was a necessity for top marks. Because of their wider experience with FM and other bids, our writers were able to propose where the client could achieve this while protecting their budget.

The client was extremely happy with the work our writers produced and the project was successful, resulting in a £54mn contract win.

Our client, a local authority trading company, commissioned Kittle Group to support their bid to Oxford Brookes University for waste management services. The client was eager to win the contract but was conscious it would be bidding against national waste management companies with significant experience. Innovation would, therefore, be critical.

We provided a full-time writer, working with the client’s subject matter experts to help them understand the University’s specification, to test the proposed solution against the requirements, and to provide constructive challenge.

This was an exciting project for us and for the client who was new to bidding and engaged with the prospect of winning the contract. We helped them to understand the process and advised them on the best way to present information with evidence of their capability and capacity to be a successful contractor for the University.

The outcome was a successful tender for our client, resulting in a contract win of £5,000,000.

Our client, a small security company, sought our support to create a proposal to their client, the Abu Dhabi Royal Family, for close protection and chauffeur services for UK visits. This was a novel project for us, given the subject matter, and our team spent time understanding the context of what the client was trying to achieve from this proposal and the benefits they could offer the Family.

Our writer then worked with our graphic designer to create a template for a glossy brochure that reflected the Family’s status and our client’s professionalism. In parallel, our writer worked with the client to create content that was succinct and articulated their services in a way that would catch the eye of the Family’s secretary.

This was a successful project for our client, who received a high-quality marketing product, to distribute to the Abu Dhabi Royal Family and other high-profile clients across the Middle East.

Our client, a small family-run grounds maintenance company, sought our assistance to prepare a proposal for landscaping and other related services on a private residential estate in Sussex.

Although the contract was relatively low value, it was of high importance to the client given their long-standing relationship with the management company. With a very limited budget, we offered a preferential rate, and prepared a short proposal over 2 days, covering their methodology, training, health and safety, and social value.

This was a successful project for the client, resulting in them winning a further contract for 5 years.

Our client, a German logistics and FM provider, contracted us for support on their first bid into the UK. They were bidding into the DIO to provide total FM (including cleaning, security, and waste) for the DIO’s Defence Estate on the South Atlantic Islands. The bid required over 500 pages of content across multiple, highly technical service lines, so we provided a large team of seven Bid Writers to draft and consult on responses to ensure they scored highly.

As it was their first time bidding into the UK government, our client chose us to provide expert guidance around unfamiliar requirements such as social value, TUPE regulations, and BIM. Our team attended weekly calls with the DIO and also supported our client with the BAFO stage, demonstrating our ability to provide a wraparound, end-to-end service.

The client was extremely happy with our service and their Bid Manager left us the following feedback:

“Kittle was a sensational help! The writers had their heads in the game right from the start. Proactively searching for information themselves, always reachable, absolute professionals. Very flexible in the whole process and absolutely committed and engaged. Could not think of a better company to work with. Highly recommended!”